Welcome to Hudi Pharma | Piazza G. Grandi, 19, Milano 20153 – (Italy) | info@hudipharma.com

Terms & Conditions of sales

The terms and conditions of sale indicated below (“Terms and Conditions of Sale“) apply to all the sales and deliveries of products marketed on shop.hudipharma.com (the “Site”). Customers must carefully examine the present Terms and Conditions of Sale before completing the online purchase procedure. By performing an order, the Customer accepts to comply with the present Terms and Conditions of Sale.

  1. DEFINITIONS

    1. The term “Customer” refers to any natural person who is acting for purposes which are outside his trade, business, craft or profession;
    2. The term “Seller” refers to the subject performing the sale of the goods to which the present Terms and Conditions of Sale relates.
  2. PARTIES 
    Seller: Hudi Pharma di Marco Mattielli, with registered offices at Piazza G. Grandi 14, Milan 20135, Italy. 
  3. Customer: he/she expressly declares to perform the purchase(s) for purposes unrelated to any commercial or professional activity pursued and undertakes not to trade in the goods purchased. 

  4. PURCHASE PROCEDURE AND CONTRACT EXECUTION
    Under the present Terms and Conditions of Sale, the Seller sells and the Customer acquires, respectively, only the tangible Products indicated and offered for sale on this Site. 
    The contract of sale between the parties is considered executed and effective only upon dispatch of the Products by the Seller. Until that moment, the Seller retains the right to refuse or cancel the order. 
    Confirmation of the order implies that the Customer has accepted the present Terms and Conditions of Sale.
    Orders are subject to availability and to acceptance by the Seller; the latter may, at any time and at its own discretion, refuse or cancel the Customer’s order: for example, this may happen when any information provided by the Customer is wrong or misleading; when the Products have been mistakenly described or priced on the Site; when the Products are no longer available, the Seller does not deliver at the address provided by the user and in other cases.
    The Seller will promptly notify the Customer by e-mail when an order is refused or cancelled for any reason whatsoever.
  5. PAYMENT METHODS AND PRICES 
    Order payments shall be carried out in advance via the payment methods accepted by the Seller, as indicated on the Site. 
    Prices are reported on the Site and are inclusive of VAT, or any other indirect taxes, unless expressly stated otherwise.
    Delivery charges are included, unless expressly stated otherwise.
  6. DELIVERIES
    Deliveries are made by third party carriers. Deliveries take place within 2-4 (two/four) working days of the dispatch date.
    The Seller reserves the right to restrict deliveries or to refuse services to a Customer when repeatedly unavailable to take delivery or in other exceptional circumstances.
  7. LIMITATIONS OF LIABILITY 
    To the maximum extent permitted by law, the Seller shall not be held liable for any poor service or delay in the delivery of products attributable to other parties, to exceptional circumstances or to acts of God, nor for poor service or malfunctions relating to use of the Internet that is outside its control.
    The Seller, furthermore, shall not be held liable for damages, losses or costs incurred by the Customer as a result of failure to execute the Terms and Conditions of Sale for reasons not attributable to the Seller; in that case, the Customer is only entitled to a full refund of the price paid. 
    The Seller shall not be held liable for any loss or damage caused by the Customer handling the wine, including spillages or breakages.
  8. LIABILITY FOR DEFECTS, PROOF OF DAMAGE AND REFUNDABLE DAMAGES: OBLIGATIONS OF THE SUPPLIER
    The Seller will not be held responsible for consequences deriving from a defective product if the defect is due to the product conformity to a binding legal regulation or a compulsory provision, or where the state of scientific and technical knowledge, at the moment in which the Seller released the product, did not allow for it to be considered defective. No compensation will be owed where the damaged party is aware of the product’s defect and of the dangers deriving from it, or in the case that he voluntarily exposes himself to that danger. In all cases the damaged party must prove the defect, the damage and the causal link between the defect and the damage.
  9. DEFECTIVE PRODUCTS AND REFUNDS
    In the unlikely event that the Customer receives defective products, the Customer shall notify the Seller about the Product defects by email to the address returns@hudipharma.com within 7 (seven) days of the date of Product delivery. 
    The Customer will be entitled to a full refund of the purchase price, including VAT and first delivery charges, and to a full refund of the return delivery charges. The Seller will start the refund process within 30 (thirty) days of the date when the refund has been approved.
    The Customer will be entitled to a full refund of the purchase price of the defective Products, including VAT, other taxes and delivery charges. 
    A Product is deemed to be defective when appears out of condition or unsuitable for sale.
    The Customer is entitled to opt whether to receive a refund or, instead, replacement Products, where available and upon agreement with the Seller. 
    Refunds will be made by the same payment method originally used to make the payment.
  10. RIGHT OF WITHDRAWAL AND REFUNDS
    The Customer is entitled to withdraw from the Terms and Conditions of Sale, without penalty or obligation and without the need to give any explanation, within 7 (seven) days of the date of Product delivery. If the Customer decides to exercise the right of withdrawal, the Customer shall notify the Seller about the withdrawal by email to this address: returns@hudipharma.com
    The Customer shall dispatch the products back to the Seller within 7 (seven) days of the date when the above notification was submitted. 
    Upon withdrawal in accordance with the present Terms and Conditions of Sale, the Supplier will refund the purchase price and the first delivery charges to the Customer within 30 (thirty) days of the date when the withdrawal notice is submitted by the Customer. 
    The Customer will be entitled to a full refund of the purchase price, including VAT and first delivery charges. The return delivery charges will be borne by the Customer. 
    If the Customer returns only part of the Products received, the refund will amount to the purchase price of the Products returned, while the refund of the first delivery charges will be determined on a pro-rata basis according to the value of the returned Products.
    Refunds will be made by the same payment method originally used to make the payment.
    The Customer is responsible to organize and pay for the shipment of the returned Products. Any damages and losses to the Products during the return process will be borne by the Customer.
    In the event of withdrawal, the Customer must not remove any product label, slip or damage the Product to be returned. The Product must be in its original condition, tags and packaging included.
  11. COMMUNICATIONS AND COMPLAINTS
    All communications to the Seller must be sent to the email address: info@hudipharma.com
  12. AMENDMENTS AND APPLICABLE LAW 
    The present Terms and Conditions of Sale are regulated by the laws of the European Union.
    The present Terms and Conditions of Sale may be updated or modified directly through the uploading of the new regulation on this Site. Modifications or updates will be valid and effective for orders that have not yet been concluded.
    The effective date of the present Terms and Conditions of Sale is: 3 November 2018.
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